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Shipping Policy

Shipping Policy

Thank you for your order. Below are details regarding our shipping process, shipping costs, delivery times, and order tracking.

Shipping Areas

We ship to addresses within the United States, including the 50 states, the District of Columbia, Puerto Rico, Guam, the U.S. Virgin Islands, and APO/FPO military addresses.
We do not ship to international destinations outside the United States.

Order Processing Time

All orders for in-stock items will be processed within 1–2 business days (Monday through Friday, excluding U.S. public holidays).
Orders placed on weekends or public holidays will begin processing on the next business day.
Pre-order items will ship according to the estimated release date listed on each product page. Estimated shipping dates are subject to change due to manufacturer delays.

Shipping Methods and Delivery Times

Contiguous United States (Lower 48 States)

Delivery time: 3–7 business days after shipment

Free shipping

APO/FPO Military Addresses

Standard shipping: 4 weeks or longer after shipment. Packages sent to military addresses may experience delays.

Shipping Costs and Free Shipping Policy

  • Standard shipping costs will be calculated and displayed at checkout.
  • Eligible orders within the contiguous United States (Lower 48 States) qualify for free standard shipping. The threshold amount for free shipping eligibility is displayed on the checkout page.
  • Free shipping does not apply to expedited shipping, orders shipping to Alaska, Hawaii, U.S. territories, or APO/FPO addresses, nor does it apply to specific pre-order products.

Order Tracking

Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number. You can track your package directly via the carrier’s official website.
Ownership of the products and the risk of loss transfer to you once the shipment is handed over to the carrier.

Important Note on Pre-order Items

Pre-order release dates are estimates only and may be delayed due to manufacturer production or supply chain issues. Unless otherwise required by U.S. law, we will not cancel pre-orders solely due to a change in the estimated release date. If your order contains both in-stock and pre-order items, the entire order may be held until all items are ready for shipment.

Damage/Loss in Transit

If your package arrives damaged or is lost in transit, please contact our customer service department within 7 calendar days of delivery and provide photos of the packaging and the product for verification.

Customer Support

Hasbro, Inc.
1027 Newport Avenue
Pawtucket, RI 02861, United States
Phone: +1‑800‑255‑5516
Email: [email protected]